Zomato Celebrates 10,000+ Emergency Heroes Across India


New Delhi: Enhancing the safety and well-being of the delivery partners, Zomato, India’s food ordering and delivery platform, organised ‘India’s Emergency Heroes’ programme at Talkatora Stadium in New Delhi. Graced by the esteemed presence of Shri Nitin Gadkari, the Hon’ble Minister of Road Transport and Highways of India, Government of India, this industry-first initiative is aimed at enabling delivery partners to learn the nuances of medical first-aid and CPR (Cardiopulmonary Resuscitation) through professional and certified training programmes. Contributing to the well-being of both the delivery professionals and the communities they serve, through this initiative, Zomato aims to create awareness amongst all delivery partners concerning vital skills to prevent serious injury or loss of life during medical emergencies. At the event, Zomato also announced that it will distribute Bluetooth-enabled helmets to 3 lakh+ delivery partners, reiterating its continued endeavour of ensuring delivery partner safety.

Rakesh Ranjan, CEO, Food Delivery, Zomato, said, “We’re proud that in the last few months, 10,000 delivery partners have received professional first-responder training to help with any emergency they might come across – including first-aid, CPRs. Today’s event and the introduction towards the distribution of bluetooth-enabled helmets for delivery partners reinforce our commitment to their welfare and safety. Our gratitude extends to Hon’ble Minister Nitin Gadkari, for his presence and insights at the event – which will play an important role in guiding our collective endeavours of enhancing road safety. We remain focused on exploring innovative ways of ensuring the well-being of both delivery partners and the communities they serve.”

At the event, Zomato also hosted the “Zomato Bravery Awards” ceremony to acknowledge the extraordinary efforts of five select delivery partners, who have gone above and beyond the call of duty.

Committed to creating a holistic and empowering ecosystem for all delivery partners, Zomato celebrated ‘Delivery Partners’ Day’ across 11 cities where 1,500+ delivery partners and their families were felicitated for their invaluable contributions. At the celebrations, mandatory training on traffic rules and road safety was conducted in collaboration with the local traffic body. In addition, Zomato provides each Zomato on-boarded delivery partner with ₹10 lakh insurance coverage, free health insurance, maternity benefits, and income protection. It has also introduced an industry-leading rest facility, providing access to water, charging stations, washrooms, a 24/7 helpdesk, and first aid.

The firm also distributed over 250,000+ wearable assets to delivery partners in FY23, incorporating reflector strips on jackets to aid their visibility at night. To create an inclusive environment for the delivery fleet, Zomato has introduced a comprehensive maternity insurance plan for female delivery partners, covering pregnancy-related expenses consisting of birth. In addition, Zomato has also onboarded 300+ persons with disabilities and empowered 2,000 women through a dedicated program, which includes providing two days of period rest monthly. 

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Link to Union Minister Nitin Gadkari’s Tweet: